Warranty - Tempur Production USA, LLC ("Tempur-Pedic") guarantees that we will,
at Tempur-Pedic’s option, replace or repair purchaser’s Tempur-Pedic®
mattress if it is defective due to faulty workmanship or materials,
subject to the limitations described in this warranty.
This limited warranty does not include a normal increase in softness
of the TEMPUR® pressure-relieving material which does not affect the
pressure-relieving qualities of the mattress.
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20 Year Limited Warranty: Swedish Sleep System
Tempur
Production USA, LLC ("Tempur-Pedic") guarantees that we will, at
Tempur-Pedic's option, replace or repair purchaser's Tempur-Pedic®
mattress if it is defective due to faulty workmanship or materials,
subject to the limitations described in this warranty.
This
limited warranty does not include a normal increase in softness of the
TEMPUR® pressure-relieving material which does not affect the
pressure-relieving qualities of the mattress.
This warranty covers:
- deterioration
causing the mattress to have a visible indentation greater than
three-fourths (0.75) of an inch that is not associated with a sag in
the foundation or adjustable bed base; and
- any physical
flaw in the mattress that causes the TEMPUR material to split or crack,
despite normal usage and proper handling (as outlined in the Mattress
Use & Care Instructions).
Year 1 through 10 — Full Coverage
During the first ten (10) years of this warranty, Tempur-Pedic will not
charge purchaser to repair or replace purchaser's mattress if it is
deemed defective, but any transportation costs associated with repairs
or replacements are purchaser’s responsibility.
Year 11 through 20 — Prorated Coverage
During years 11 through 20 of this warranty Tempur-Pedic will, at its
option, repair the mattress at a handling cost to purchaser, or replace
the mattress at a prorated charge to purchaser plus transportation
costs. If Tempur-Pedic replaces the mattress, the prorated replacement
charge purchaser pays will depend on when the mattress is replaced.
*If
the mattress is replaced during the eleventh year of this warranty, the
prorated replacement charge purchaser pays will be fifty (50) percent
of the original purchase price.
- If the mattress is
replaced after the eleventh year but before this warranty expires, the
prorated charge purchaser pays will increase by five (5) percent for
each subsequent year of the prorated period (i.e., 55% of the original
purchase price if replaced during year twelve; 60% of the original
purchase price if replaced during year thirteen, etc.)
Tempur-Pedic®
mattresses are designed to work on a firm, solid-surface, non-spring
foundation or adjustable bed base that is structurally capable of
supporting the weight of purchaser's Tempur-Pedic mattress. This
warranty and other performance guarantees are based on tests conducted
on “sets” that consist of our mattresses and foundations like these.
THEREFORE, IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, OR
ADJUSTABLE BED BASES WITH THIS MATTRESS, SUCH USE WILL VOID THIS
WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Tempur-Pedic may
require purchaser to provide proof of the quality of the foundation for
the mattress if purchaser makes a claim under this warranty.
The
Consumer Product Safety Commission has created the Standard for the
Flammability (Open Flame) of Mattress Sets in Federal Register 16 CFR
Part 1633. The foundation used with purchaser's mattress, unless
specified for use as the particular foundation for the mattress
purchased, should not be construed as 16 CFR Part 1633 compliant.
If
applicable, the cover for the mattress is warranted for two (2) years
from the date of purchase against faults in material or workmanship. If
Tempur-Pedic replaces the cover for the mattress, Tempur-Pedic will
replace it with the current style of cover available for the mattress,
which may be a different color or material than the original cover.
If the mattress, foundation, or cover is physically abused, damaged, burned, cut or torn, this warranty is void.
This
warranty is valid only for the original purchaser of the product. An
original purchaser is one who purchases the product directly from
Tempur-Pedic or an authorized retailer of Tempur-Pedic. If purchaser is
not the original purchaser of this product, he/she takes it “as is” and
“with all faults.” If the purchase of this mattress was not directly
from Tempur-Pedic, proof of purchase will be required to demonstrate
that purchaser is the original purchaser and eligible to make a valid
claim under this warranty.
In the event a warranty claim is
filed and a warranty replacement is deemed necessary, purchaser will be
required to surrender the original product to Tempur-Pedic at the time
of replacement.
You may contact Tempur-Pedic's Customer Service Department by calling toll-free 1-800-821-6621.
This
warranty gives the purchaser specific legal rights, and the purchaser
may also have other rights, which may vary from state to state.
PLEASE RETAIN THIS WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 20 YEARS FROM YOUR DATE OF PURCHASE.
